Information we collect

We collect information in the following ways when you visit or buy from Nutrelyx:

• Information you give us: your name, email address, phone number, shipping and billing address, and any message you send us.
• Order information: the products you buy and your order history. Payments are handled by our payment providers, and we do not store your full card details.
• Automatic information: your IP address, browser type, device, pages visited and how you arrived at our site.

How we use your information

• To process and deliver your orders, and to handle returns and refunds.
• To reply to your questions and provide customer support.
• To send order updates, and marketing emails if you have agreed to receive them.
• To improve our website, products and services.
• To prevent fraud and meet our legal obligations.

Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as payment processors, shipping and delivery partners, email services and website analytics tools. They may use your information only to perform their services for us.

We may also disclose information when required by law or to protect our rights and the safety of others.

Cookies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences and understand how visitors use our site. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

Data security

We use reasonable technical and organizational measures to protect your information from loss, misuse and unauthorized access. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

How long we keep your information

We keep your personal information only for as long as we need it to provide our services, meet legal and accounting requirements, and resolve disputes. After that, we delete it or make it anonymous.

Your rights

Depending on where you live, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct or delete your information.
• Opt out of marketing emails at any time using the unsubscribe link in any message.

Children

Our website and products are not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us their information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. We encourage you to review it regularly.